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• ★ ☆ ☆ ☆ ☆

  We are from out of town and sadly picked Sheherd & Son to assist us with the remains of our Father. We are told it took them 9 days to cremate the body, and expected it to take much less time. Had we known, we would never have used their services.
  
  Less important, but extraordinarily important, is that we are still waiting 17 days for Dad's death certificate. There are so many things we need to do, but can't do without the certificate of death. I am fighting the $250 charge for this service on my credit card, and will not pay for it. The ladies in the office and the owner have no sense of urgency. We have visited and called many times, and I have asked for the owner to call me, but have not heard a word from her.
  
  My advice, do not use these people for anything. Especially don't use them for something this important. Unfortunately, there is no recourse for this kind of service except to tell your story and hope others find different Funeral Homes in the area.
  

  Added June 18, 2017 by Randy Putnam
• ★ ★ ★ ★ ★

  The Shepherds helped with my grandmothers funeral and I couldn't be more pleased. It was an unattended death and I discovered her. The staff came and handled everything. I am so grateful to Mrs. Shepherd and her team. Their compassion for the family was great and they helped us as an extremely difficult time.

  Added May 19, 2017 by Tc Thompson
• ★ ★ ★ ★ ★

  We are from out of town and had Shepherd's do the funeral for my mother. They were very compassionate and understanding of the emotions that we had during this difficult time. They were also very accommodating in allowing us to use the chapel in the funeral home for the memorial service. Also, when we had a problem with the burial site, they helped resolve the problem.
  
  During this emotional time, Shepherd's was very understanding. We never felt rushed to get things done. At the burial site, we spent a long time after the burial service talking to relatives. Never once felt like we had to leave. We really appreciated the "not feeling rushed" attitude.
  
  Their communication was excellent. If we had a question, we never felt like the question was too stupid to ask. Also, any question that needed some time to resolve was promptly resolved with a very quick call-back. My family and I really appreciate everything that they did to make this time less stressful so we could concentrate on my mother's passing into heaven.

  Added April 05, 2017 by Cynthia Suffern
• ★ ☆ ☆ ☆ ☆

  Our family has worked with Shepherd’s Funeral Directors in the past, but after our last experience I would never recommend or use their services again. My grandfather recently passed away and was cremated there. From beginning to end their staff was cold and unfeeling. They didn’t even let us finish the service in their chapel – the director in charge walked in when our time was apparently up, interrupted and said that the family would be exiting to the left. There was no condolence from the staff at the funeral home. They rushed us through everything telling us we had to respect other’s time because they wouldn’t want to spend too much of their day at a funeral. Seriously? As we left to go to the grave where the ashes were to be interred, no one even gave out directions on how to get there, much less set up a car line. The Shepherd's representative at the grave site was actually very kind. The obituary distribution was a mess. I’m not sure what happened, but nobody could find the information. Overall they made an already sad event even worse, and all of the mourners were upset with the way we were treated at Shepherd's.

  Added October 14, 2016 by Julie Nelson
• ★ ☆ ☆ ☆ ☆

  Disaster doesn't even begin to describe our experience!! Do yourself a favor and choose a different funeral home - there are several (highly recommended) in the Hendersonville area.
  The gentleman assigned to us was so inept it's no surprise there so many complaints posted here and on other similar venues.
  After almost 10 days of waiting for a simple embalming, with no contact at all from these people, it was by my intervention alone that we were able to get required signature at hospital and continue with our burial plans. Rather than being thankful for my accomplishing what he failed to do and follow up on, this man decided to berate me for bothering the hospital doctor, worried about jeopardizing his future business relationship. To think I would do any less than my utmost best for my beloved mother is troubling.
  Beware of their prices - we paid 3x what other funeral homes would have charged for same items - VERY expensive!

  Added September 06, 2016 by Sue Kuchler